Privacy policy

🔒 PRIVACY POLICY – MACKLO LONDON

Last updated: March 2026

At MACKLO LONDON, accessible from www.macklo.com, one of our main priorities is the privacy of our visitors. This Privacy Policy document contains types of information that is collected and recorded by MACKLO LONDON and how we use it.

If you have additional questions or require more information about our Privacy Policy, do not hesitate to contact us at contact@macklo.com.

This Privacy Policy applies only to our online activities and is valid for visitors to our website with regards to the information that they shared and/or collect in MACKLO LONDON. This policy is not applicable to any information collected offline or via channels other than this website.

✅ CONSENT

By using our website, you hereby consent to our Privacy Policy and agree to its terms.

📝 INFORMATION WE COLLECT

The personal information that you are asked to provide, and the reasons why you are asked to provide it, will be made clear to you at the point we ask you to provide your personal information.

If you contact us directly, we may receive additional information about you such as:

  • Your name

  • Email address

  • Phone number

  • The contents of the message and/or attachments you may send us

  • Any other information you may choose to provide

When you register for an Account or make a purchase, we may ask for your contact information, including items such as:

  • Name

  • Company name (if applicable)

  • Address

  • Email address

  • Telephone number

  • Payment information (processed securely via third-party providers – we do not store your payment details)

🎯 HOW WE USE YOUR INFORMATION

We use the information we collect in various ways, including to:

  • Provide, operate, and maintain our website

  • Improve, personalize, and expand our website

  • Understand and analyze how you use our website

  • Develop new products, services, features, and functionality

  • Communicate with you, either directly or through one of our partners, including for customer service, to provide you with updates and other information relating to the website, and for marketing and promotional purposes

  • Send you emails (order confirmations, shipping updates, newsletters – only if you have opted in)

  • Find and prevent fraud

📊 LOG FILES

MACKLO LONDON follows a standard procedure of using log files. These files log visitors when they visit websites. All hosting companies do this as part of hosting services' analytics. The information collected by log files includes:

  • Internet protocol (IP) addresses

  • Browser type

  • Internet Service Provider (ISP)

  • Date and time stamp

  • Referring/exit pages

  • Possibly the number of clicks

These are not linked to any information that is personally identifiable. The purpose of the information is for analyzing trends, administering the site, tracking users' movement on the website, and gathering demographic information.

🍪 COOKIES AND WEB BEACONS

Like any other website, MACKLO LONDON uses "cookies". These cookies are used to store information including visitors' preferences, and the pages on the website that the visitor accessed or visited. The information is used to optimize the users' experience by customizing our web page content based on visitors' browser type and/or other information.

How we use cookies:

  • Essential cookies: Necessary for the website to function (e.g., to keep items in your cart)

  • Analytics cookies: To understand how visitors interact with our site (Google Analytics)

  • Marketing cookies: To help us show relevant ads on other platforms (Facebook Pixel, etc.)

You can choose to disable cookies through your individual browser options. More detailed information about cookie management with specific web browsers can be found at the browsers' respective websites.

📤 THIRD-PARTY PRIVACY POLICIES

MACKLO LONDON's Privacy Policy does not apply to other advertisers or websites. Thus, we are advising you to consult the respective Privacy Policies of these third-party ad servers for more detailed information. It may include their practices and instructions about how to opt-out of certain options.

Third-party services we use:

  • Shopify – Our e-commerce platform

  • Stripe & PayPal – Payment processing

  • Google Analytics – Website analytics

  • Facebook Pixel – Advertising and analytics

  • Klaviyo / Mailchimp – Email marketing (if you subscribe)

  • Judge.me – Product reviews

Each of these services has its own privacy policy and terms of use.

🔐 GDPR DATA PROTECTION RIGHTS

We want to make sure you are fully aware of all of your data protection rights. Every user is entitled to the following:

The right to access – You have the right to request copies of your personal data. We may charge you a small fee for this service.

The right to rectification – You have the right to request that we correct any information you believe is inaccurate. You also have the right to request that we complete information you believe is incomplete.

The right to erasure – You have the right to request that we erase your personal data, under certain conditions.

The right to restrict processing – You have the right to request that we restrict the processing of your personal data, under certain conditions.

The right to object to processing – You have the right to object to our processing of your personal data, under certain conditions.

The right to data portability – You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.

If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us at contact@macklo.com.

👶 CHILDREN'S INFORMATION

Another part of our priority is adding protection for children while using the internet. We encourage parents and guardians to observe, participate in, and/or monitor and guide their online activity.

MACKLO LONDON does not knowingly collect any Personal Identifiable Information from children under the age of 13. If you think that your child provided this kind of information on our website, we strongly encourage you to contact us immediately and we will do our best efforts to promptly remove such information from our records.

📍 WHERE WE STORE YOUR DATA

Our website is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products to you. Your data is stored through Shopify's data storage, databases and the general Shopify application. They store your data on a secure server behind a firewall.

All direct payment gateways offered by Shopify and used by our store adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, Mastercard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

🔗 LINKS TO OTHER SITES

Our service may contain links to other sites that are not operated by us. If you click on a third party link, you will be directed to that third party's site. We strongly advise you to review the Privacy Policy of every site you visit.

We have no control over and assume no responsibility for the content, privacy policies or practices of any third party sites or services.

📞 CONTACT US

For any questions regarding this Privacy Policy, please contact us:

  • Email: contact@macklo.com

  • Brand: MACKLO LONDON

  • Website: www.macklo.com

  • Response time: Within 24-48 hours on business days.

🔄 CHANGES TO THIS PRIVACY POLICY

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date at the top.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

Thank you for trusting MACKLO LONDON with your personal information.